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1 Courses

PEPKOR

DG 25/26 PEPKOR

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of this qualification is to equip a learner with knowledge and skills to operate as a Retail Supervisor.

A qualified learner will be able to:
  • Supervise retail and wholesale staff.
  • Supervise the implementation and maintenance of retail or wholesale operations.
  • Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty.