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4 Courses

PEP

DG 25/26 PEP Group 2

Occupational Certificate: Retail Supervisor NQF 4 SAQA 99573 Credits 100

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of this qualification is to equip a learner with knowledge and skills to operate as a Retail Supervisor.

A qualified learner will be able to:
  • Supervise retail and wholesale staff.
  • Supervise the implementation and maintenance of retail or wholesale operations.
  • Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty.


PEP

PEP 25/26

Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor) NQF 3 54 Credits 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of this qualification is to prepare a learner to operate as a Retail Sales Advisor.

A Retail Sales Advisor sells goods and services such as Fast Moving Consumer Goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment.

A qualified learner will be able to:
  • Attend to different types of customers and resolve queries.
  • Provide customer service and build customer relationships.
  • Sell products in a full-service retail and wholesale sales environment.

PEP

DG 25/26 PEP Group 1

Occupational Certificate: Retail Supervisor NQF 4 SAQA 99573 Credits 100


PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of this qualification is to equip a learner with knowledge and skills to operate as a Retail Supervisor.

A qualified learner will be able to:
  • Supervise retail and wholesale staff.
  • Supervise the implementation and maintenance of retail or wholesale operations.
  • Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty.